Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

In order to be returned, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Some types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Other non-returnable items:

Gift cards
Downloadable software
Some items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In some situations, only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, tape or open vinyl record.
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to an error on our part.
Any item returned more than 30 days after delivery.

Refunds:

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you have not yet received a refund, check your bank account first.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all of this and still have not received your refund, please contact us at {email address}.

Items on sale

Only regular priced items can be refunded. Items on sale cannot be refunded.

Exchanges

We will only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at contact@globalsmartrescue.com and send your item to: Global Smart Rescue, Prologue 1 815 La Pyrénéenne, 31670 Labège.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not listed as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient, who will be notified of your return.

Shipping of returns

To return your product, you must send it to the following address Global Smart Rescue, Prologue 1 815 La Pyrénéenne, 31670 Labège.

You are responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

The delivery time of the exchanged product may vary depending on your location.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Do you need help?

Contact us at contact@globalsmartrescue.com for any questions regarding refunds and returns.